Privacy Policy for Medical Practitioners


Medical practitioners who are registered under the Malaysian Medical Council and who have a valid Anual Practicing Certificate with a Permanent Malaysian Medical Council number are eligible to register with the service for free online.

When registering, they will need to submit a copy of their medical degree, Malaysian Medical Council registration and Annual Practicing Certificate for validation by the company for them to use the service.

When registering with the company, the medical practitioner agrees to share the information below with the company:

  • Full name as in NRIC
  • NRIC number
  • Malaysian Medical Council Number
  • Annual Practicing Certificate copy
  • Medical Degree Copy
  • Age
  • Gender
  • Contact details
  • Weight
  • Height
  • Address

Registered Medical Practitioners are obliged not to enclose any patient's information to any third parties under any circumstances.

If information needs to be provided as demanded by the Law of Malaysia in the event of any suspected criminal activities, the information will be provided by the Head Office of the company to the Department of Justice, Home Ministry and Police Force and not via the registered medical practitioners themselves.

Any information that is revealed by any registered medical practitioners without the knowledge of the company to any third parties will be deemed invalid and unable to stand trials.

Any medical practitioners that are found to disclose patient's personal information to any third parties verbally, by print or by electronic transfer will have a report made to the Police force of Malaysia, Malaysian Medical Council and Ministry of Health of Malaysia for further actions and the company has rights to terminate the medical practitioner's account immediately.

The company will not be liable for the health information leaked due to any unprofessional actions by any registered medical practitioners.

Registered medical practitioners are responsible of the safekeeping of their account's password. Any misuse or hacking into the account as a result of a misplacement of their password would not be held responsible by the company. The company will not be held responsible for any personal health information that is leaked through this way.

Registered medical practitioners are obliged to key in patient's information accurately as they are being paid on the basis of each entry into the system per month. Failure to do so will result in the company not renewing their account and payment reduced or ceased.

The company does not allow doctors to record sensitive health conditions and their treatments such as all forms of sexually transmitted infections ( eg HIV, Hep B and Hep C), fertility issues, pregnancy and all forms of psychiatric conditions under the International Statistical Classification of Diseases and Health Problems ( ICD) in the system to prevent such data from being leaked and manipulated by third parties which would jeopardise the patient's dignity. If these data are still being recoded by a registered medical practitioner into the patient's profile, a warning email will be sent to the practitioner and the patient involved notified. The practitioner shall bear the full consequences if these data were to be leaked and the company shall not be responsible for it.

Medical Practitioners have the obligation not to publicise any of their patients' or their own health issues as well as their details on social media such as on Facebook, YouTube, Instagram, Twitter account. Any one does so will have their account terminated automatically. The company has the rights to make a police report if such incident occurred intentionally or non-intentionally to uphold the highest integrity in healthcare system and medical profession. Any doctor who does so will have the evidence submitted to the Malaysian Medical Council, Health Ministry and police for further investigations and actions.

Doctors can only share a patient' s health details with the patient's family members or relatives only if a written or documented verbal consent has be